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Managed IT Services

Let us take care of it with Managed IT Services

As a long-standing managed IT services company, we’ve got over 24 years of experience in providing managed IT support to businesses across the UK. whether it’s fully managed IT services, security as a service, cloud migration or simple break-fix and technical support, whatever your MSP needs are, we’ll provide it in the way you need it. It is our goal to ensure that your organisation has IT support that helps you do business better.

Managed IT Services
Managed IT Services

Managed IT Services with String

We’ve always been a technology-first company, that’s why when it comes to managed IT support, we ensure that our clients get access to cost-effective yet industry-leading solutions that allow them to achieve their business goals. It’s all about business transformation through the use of IT. We’ve become more than just a managed services provider. We’ve designed our MSP services in a manner that properly reflects the needs of our clients; we become an extension of your team.  Whether that’s supporting your in house IT team or by becoming your entire IT department; we recognise that you need us to be there, when you need us, in good times and bad and that’s exactly what we’ll do

When you choose String for Managed IT Services you get...

999
Net Promoter Score
999 %
of our customers rated our Managed IT Services good or excellent
999 %
of our Managed IT Support cases were completed within Service Level Agreements

Managed IT Support tailored to you

We understand that your business depends on the smooth running of your IT, which can be difficult when working across many users, locations and devices. That’s why our services are tailored to suit the needs of your business. We’ll take care of the IT day-to-day in a way that you need it so that you can take care of the things that matter. Whether you require cyber security, cloud strategy support, Microsoft 365 migrations or just simple ongoing support for IT issues, we’re here to be the MSP you need in the way that you want.

For a quick breakdown, download or Managed IT Support flyer.

MSP Services Include:

Continuous Monitoring
Each IT system, network, or service is continually monitored by our IT Service Management system.  This provides us with up-to-date information on IT system health, automated IT ticket creation and technology asset management & deployment.

Incident and Request Handling
From Microsoft user change requests to major IT system failure incident resolution and technical support, we ensure that our Service Desk has the range, quality, and quantity of skills necessary to respond to anything that is thrown at us. At every stage you are kept informed of the IT service ticket’s status and progress, ensuring that you never need to chase us for updates.

IT Performance Monitoring
We also monitor the long-term health and performance of all IT networks and services under management. This allows us to identify ongoing trends that might affect IT user experience before the impact is felt.

Automated Update Management
We take care of things like Windows, Microsoft and other operating systems updates, ensuring that our client’s devices such as computers, laptops, tablets and mobiles remain safe and secure. Plus, we can provide industry-leading cyber security for added layers of protection.

Client Portal
As well as being able to contact us by phone and email, all of our Managed IT Services clients have access to a client portal; allowing them to log and update tickets, and to view the status of all supported devices; all remotely, from their own PC, tablet or smartphone.

On-Going Development Services
Many of our Managed Service elements include the provision of development services.  These ensure that you receive ongoing training, are able to adopt new feature releases and gain the maximum benefit from your IT solution.

Benefits of Managed IT Services

Always on support

Managed IT services give your business fully managed IT support around the clock. This means that we’re always available to support your business with all your IT needs no matter what or when they are.

Priority Support

When you have a managed IT support agreement with us your needs are our top priority. Should you have a problem, you’re put to the top of our to do list, which means you get back up and running as fast as possible.

Cost Effective

With managed IT Services you get unlimited support across your contract term, this is much more cost-effective than being billed for ad-hoc hourly charged support services.

Infrastructure Optimisation

Remote monitoring and management allows us to ensure that your IT and network are optimised to perform in the best way possible for your business.

Interested in String Managed IT Services?

Fill in the form below and a member of our team will be in touch as soon as possible.