Please read this privacy policy carefully. It explains how String Computer Systems Ltd collects, uses, stores, shares, and protects personal data when you interact with us through our website, communications, events, and services. It also explains your rights and how to contact us if you have any questions.
1. Who we are
String Computer Systems Ltd, 4b Edward VII Quay, Navigation Way, Preston, Lancashire, England, PR2 2YF
Company number 05014752
We are registered with the Information Commissioner’s Office (ICO) under registration number Z9918121.
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at privacy@string-systems.co.uk.
For personal data relating to our website, marketing, business contacts, suppliers, and general business operations, we act as a data controller. In certain circumstances, where we process personal data on behalf of a customer as part of contracted services, we act as a data processor and will process that data only in accordance with the customer’s documented instructions.
2. The data we collect
The personal data we collect depends on how you interact with us. It may include identity and contact information such as your name, job title, company name, business address, email address, and telephone number. It may also include correspondence records, enquiry details, event registration information, marketing preferences, and any information you choose to provide when contacting us.
If you use our website, we may also collect technical and usage data such as IP address, browser type, device information, pages viewed, referral source, session activity, and other analytics information collected through cookies and similar technologies. Where relevant to the services we provide, we may also hold account, contract, billing, and service-related information.
3. How we collect your data
We collect personal data directly from you when you contact us, complete forms, subscribe to updates, register for events, download content, request information, enter into a contract with us, or otherwise communicate with us by telephone, email, social media, or through our website.
We may also obtain personal data from your employer or organisation, publicly available sources, referral partners, and business information providers. In addition, data may be collected through cookies and analytics tools used on our website, where permitted by law.
We take reasonable steps to ensure that the personal data we hold is accurate, relevant, and limited to what is necessary.
4. How we use your data
We use personal data to respond to enquiries, provide and support our services, manage customer and supplier relationships, administer contracts and accounts, deliver events and communications, maintain business records, and operate our website and systems.
We also use personal data to improve our services, website performance, customer experience, security, and internal operations. Where permitted, we may send marketing communications, invitations, updates, or relevant business information. We may also use personal data for due diligence, fraud prevention, legal claims, regulatory compliance, and to protect our business, staff, customers, and systems.
We will only use personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose and the law allows us to do so.
5. Our lawful basis for processing
We process personal data only where we have a valid lawful basis under UK data protection law. Depending on the circumstances, this may include performance of a contract, taking steps before entering into a contract, compliance with a legal obligation, our legitimate interests, or your consent.
For example, we rely on contract where we need to provide services or manage a commercial relationship; legal obligation where we must comply with tax, accounting, regulatory, or law enforcement requirements; legitimate interests where we manage and grow our business, maintain relationships, improve services, protect our systems, and send relevant business-to-business communications; and consent where required, including for certain cookies and marketing activities. Where we rely on legitimate interests, we consider and balance any potential impact on your rights and freedoms.
6. Marketing communications
Where permitted by law, we may send you marketing communications about our services, events, insights, and other information that we believe may be relevant to your role, organisation, or business interests.
You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us directly. We will keep a record of your preferences so that we can respect your opt-out request.
We do not sell personal data to third parties for their own marketing purposes.
7. Sharing your data
We may share personal data with third parties where necessary for our business operations or to provide our services. These may include IT and cloud service providers, software and platform providers, communications providers, payment or finance providers, professional advisers, insurers, auditors, and other organisations that support our business.
Where third parties process personal data on our behalf, they are required to do so only in accordance with our instructions, to maintain appropriate security, and to comply with applicable data protection laws.
We may also disclose personal data where required to do so by law, to establish or defend legal claims, to protect the rights, property, or safety of our business or others, or in connection with a corporate transaction such as a merger, acquisition, or sale of assets.
8. International data transfers
Some of our suppliers and service providers may process personal data outside the UK. Where this happens, we take steps to ensure that personal data remains protected to a standard consistent with UK data protection law.
These safeguards may include the use of adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to Standard Contractual Clauses, or transfers to organisations participating in a recognised transfer framework where applicable.
9. Your data protection rights
Subject to applicable law, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete personal data, request erasure, request restriction of processing, object to processing, and request transfer of your personal data in a portable format where applicable.
You also have the right to withdraw consent at any time where we rely on consent, and the right to object to direct marketing at any time. To exercise your rights, please contact us at privacy@string-systems.co.uk. We may need to verify your identity before responding to your request.
If you are unhappy with how we handle your personal data, you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
10. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, contractual, and reporting requirements. Retention periods vary depending on the type of data, the nature of the relationship, and any applicable legal obligations.
For example, we may retain enquiry and correspondence records for a reasonable period, customer and supplier records for the duration of the relationship and afterwards where required for legal or operational reasons, and suppression records so that we can continue to respect marketing opt-out requests. When personal data is no longer needed, we securely delete it or anonymise it where appropriate.
11. Cookies and website tracking
Our website uses cookies and similar technologies to make the site work, remember preferences, understand how visitors use the site, and improve performance, functionality, and content.
Where used on our website, analytics, media, and marketing tools may collect information about usage and interactions. Non-essential cookies and similar technologies will be used only where required by law and in accordance with the choices you make through our cookie settings tool.
12. Security
We take appropriate technical and organisational security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure systems, staff training, policies and procedures, monitoring, and other safeguards appropriate to the nature of the information we hold.
13. Children and automated decision-making
Our services are generally intended for businesses and are not directed at children. We do not knowingly collect personal data from children through our website for our own business purposes. We do not carry out solely automated decision-making that produces legal effects or similarly significant effects on individuals.
14. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our business, services, technology, or legal requirements. Any updates will be posted in the latest version of this policy on our website. This version was last reviewed in May 2026.