Things to consider when changing IT Managed Services Partner

Changing IT Managed Services Partner can seem daunting. They know your business, your technology and systems and it can sometimes seem more hassle than its worth to swap. But, in actual fact, it isn’t all that bad when your new partner makes it easy for you.

The nature of the relationship between businesses and their IT partner has changed dramatically over recent years. Once very much an ‘IT focused’ relationship only, now far more focused on the client’s business issues and their opportunities. Once passive and ‘wait to hear what goes wrong’, now proactive and ‘we will sort your problems before they impact’

But sometimes as these relationships evolve, incompatibilities appear. Maybe your partner isn’t growing with you, or working as quickly as you’d like them, there’s a whole host of reasons why you might begin to consider changing IT Managed Services Partner.

However before you cut ties, you need to have someone ready to step in immediately (if not before), as the good running of your business is dependent on it.

If you were thinking about changing IT Managed Services Partner, you need to talk to String Systems and here’s why

  • Experience – For you, the process of change is a once in a blue moon event and consequently quite daunting. But for an experienced IT Managed Services Provider, it’s just the everyday. Here at String  we help organisations make this change all the time. And as a result, we have the experience, systems and process to make the whole exercise painless
  • Tailored Solutions – Any good provider, like us will want to help you recognise that with the right approach, IT is an enabler of great outcomes. Our engagement with you is through people who don’t only talk technology but first and foremost talk business and value. We get under the skin of your organisation, what is important to you and where you want to be. We can then ensure we help deliver service and strategy that is tailored to your business.
  • Understanding of your current tech – When changing IT Managed Services Provider you need to ensure that they understand your current solutions. For example, at String we assess your system and you meet our technical team who’ll gain a deep understanding of your business’ IT. Once we know all the details, we’ll assess how things could be made better and share our ideas with you, so that together a solution is developed with your wants and needs in mind.
  • Safety – You want to ensure that your new provider can protect your business. Our clients can be assured that the technical details of your environment are stored in our state-of-the-art IT Service Management solution and we ensure that all key devices and services are proactively monitored. Backup, security updates, the good running of your server or environment, are all taken care of with our security & continuity solutions.
  • Added Value – The relationship between your business and your IT Managed Services Provider shouldn’t be transactional. Should you become a String client, you’ll get regular engagement so that we can ensure we are maintaining a current knowledge of what’s happening in the business, so that we make sure you get the best from your investment in IT. And in turn we can ensure you are kept updated with tools and opportunities to do things better. We know we have succeeded when you see us a true partner focused not on your IT per se, but on the well-being of your organisation.
  • Long term partnership – You don’t want to have to change again. We have clients who’ve been with us for over 24 years. When changing IT Managed Services Provider you want it to be the last time, so by ensuring your new provider ticks all of the above boxes, you can be rest assured you’ve made the right decision for the long term

So the moral is, if you have persisting doubts about your current relationship, don’t be afraid to pick up the phone or write that email and take positive action to do something about it. It could be one of the most important decisions you make.

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