IT Support Services

Providing IT support services to suit the needs of businesses across the UK, no matter what they are.

We’ve been providing businesses with IT support and services for over 24 years. That’s why we know how important it is to offer client-focused IT support services that put the needs of your organisation first. Whether you’re looking for outsourced IT support in the UK, basic break-fix help or a fully managed IT infrastructure, we’re here to be an IT support services provider that enables your business to get the very best of your infrastructure whilst preparing you for the future of an everchanging world of technology. And that’s exactly what we do.

IT Support Services
IT Support Services

We're more than just an IT support services provider

We’re more than just an ‘IT support partner’.  Our IT support services are designed in a manner that properly reflects the needs of our clients. When you choose to outsource your IT support we understand that you want the highest levels of care for your infrastructure and that’s exactly what we provide. We put your business first from the beginning and we’ll tailor your IT support services in the way you choose. From support with cloud solutions, cyber security and more, to 99% SLA achievements with award-winning customer service and response times, we do it all with your business needs in mind.

Last month's performance...

Net Promoter Score
999 %
of our customers rated our IT support services good or excellent
999 %
of our IT support service cases were completed within SLA

Managed IT Services that prepare your business for the future

In today’s everchanging world of IT we understand that businesses need to be prepared for anything, but for many organisations this can be costly, time-consuming and confusing. Our IT support services offer a cost effective approach to managing your IT. Whether you need us as your full IT department or as an extension to your IT team for specialist support; we will be here to help you navigate the IT landscape through strategy, 24/7 monitoring and ongoing cyber threat protection.

What's included with String IT Support Services?

24/7 IT System Monitoring

We’ll continuously monitor your IT systems so that we can detect, prevent and manage arising issues with your infrastructure.

IT System Optimisation

Our IT specialists will ensure that you’re getting the very best out of your IT support services and systems by continuously optimising your infrastructure to suit your business activity.

Endpoint Management

We’ll ensure that all of your devices, from desktops to laptops and mobiles, are all managed and protected from cyber threats, loss and theft.

Unlimited Telephone Support

Our service desk will be available to you whenever you need IT support or if there’s a problem, no matter how big or small.

Remote Technical Reviews

Our service desk carry out remote technical reviews to give you an overview of your current IT infrastructure and any changes or improvements.

Unlimited Remote IT Assistance

Our service desk will provide you with unlimited remote assistance, whether it’s IT access issues and new user creations, or major IT outages, we’ll be there whenever you need us.

On-Site Escalation

We have a specialist team of IT engineers who are able to visit you on-site should you require it.

Microsoft Windows Patch Management

We carry out Microsoft Windows updates for you in a controlled and tested manner, keeping your devices free from bugs and reducing any disruption to your working day.

String IT Support Access Portal

Get access to your own portal area where you can raise IT tickets and keep an eye on current IT support requests.

Proactive IT Backup Monitoring

We’ll keep your IT systems backed up so that should the worse happen, we can get you up and running in no time.

Why choose String for your IT support & services?

Years of Experience

We’ve been doing this for 24 years! Since 1997 we’ve been helping our clients across the UK move through the fast changing world of IT, supporting them to find the solutions they need for their business.

Our People

Here at String we’ve developed a large team of “Stringians” with varying specialisms all here to support you. From Technicians and Technologists to Strategists and Consultants, we’ve got the right people in place to get the job done.

Bespoke Service

It’s not a one size fits all approach here at String. We tailor everything to suit you. We learn all about your business because we care. This helps us to prepare an IT plan and strategy to suit your business needs.

Your Dedicated Team

Our clients get a specialist team dedicated to them. Think of us as an extension to your business. We make sure the right people are in place for your business needs.

Speak to our Sales team about IT Support Services

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We’re a Microsoft Gold Partner

We’ve been awarded the Microsoft Gold certification! Meaning we’re specialists in Microsoft services, from Azure and Microsoft 365 to Power Automate and more.