Account Manager

At String, we help businesses untangle complex technology and make smarter, more confident decisions in the digital world. As a 100% Microsoft partner, we work closely with organisations across the UK to modernise, secure and scale – without the jargon.

What you’ll be doing:

• Building genuine, long-term relationships with your clients – becoming their go‑to contact at String.
• Regularly travelling to customer sites for meetings, reviews, and catch‑ups (travel is a key part of this role)
• Understanding each customer’s business, challenges, and goals so you can guide them in the right direction.
• Managing and growing existing accounts through regular check-ins, strategic reviews, and proactive communication.
• Spotting opportunities to improve a client’s setup -whether it’s modern workplace tools, cloud solutions, security, or AI.
• Working with our technical, projects, and support teams to make sure clients get a smooth experience end‑to‑end.
• Preparing quotes, proposals, and renewals with accuracy and clarity.
• Keeping client information up to date in Dynamics 365 and ensuring activities are properly logged.
• Following up on incoming new business enquiries and supporting the qualification and handover process.
• Supporting onboarding for new customers and helping them get off to a great start.
• Monitoring account health and identifying risks early – before they turn into problems.
• Handling contract renewals and working with partners (Microsoft, distributors, vendors) where needed.
• Representing String in a way that reinforces our reputation for being clear, smart, and human.
• Any additional administrative duties that help keep client relationships running smoothly.

Who you are:

• A natural relationship builder who enjoys talking to people and understanding how they work.
• Comfortable managing multiple accounts and staying organised in a fast-moving environment.
• Curious about technology – especially Microsoft products – and keen to learn more (full training provided).
• Someone who listens first, asks great questions, and communicates clearly.
• Confident in handling commercial conversations around renewals, quotes, and opportunities.
• A team player who works well with technical colleagues and keeps clients in the loop at every step.
• Ideally 2+ years’ experience in account management, customer success, or a similar role (MSP experience is a bonus but not essential).

What you’ll get:

• 33 Days’ holidays, including bank holidays
• Your birthday off – nobody should work on their birthday
• Fast food treat on payday
• Opportunities for growth, including Microsoft certifications and account management training
• A fun, varied role where no two days are the same
• Be part of a young, ambitious, and supportive team
• Regular team socials
• Stocked drinks fridge
• Dress down Fridays
• Peer-to-peer recognition with our FMYG awards
• A culture that’s genuinely different – because culture is everything at String
• Free parking & transport links