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String 365 Support and Managed Service

String 365 Support and Managed Service

String 365 is our primary Managed Service and Support proposition, delivering maximum peace of mind to our clients.

It is focussed on:

  • system monitoring, to reduce the potential impact of issues arising,
  • system management, to ensure operational efficiency and optimisation
  • practical assistance, in the event of an issue arising, to resolve the problem quickly and efficiently

Key Service features, for a single all-inclusive monthly fee, include:

  • 24/7 System Monitoring
  • Endpoint Management
  • Unlimited Telephone Support for all users
  • Unlimited Remote Assistance
  • On-site Escalation
  • Windows Patch Management
  • Access to the String Support Portal to create, review and update Support Incidents
  • Quarterly reports on the Status of the hardware
  • Proactive Backup Monitoring
  • Quarterly Technical Review