Outsourced IT Support Services

Outsourced IT Support Services mean that you can focus on what’s important

We’ve been providing outsourced IT support services to businesses of all shapes and sizes across the UK for over 24 years. We understand that without the right IT services, your business can’t function, but applying the right solution can sometimes be time-consuming, costly and confusing, that’s why many businesses just like yours, come to us as an IT support partner. By providing outsourced IT support UK, we’re able to help organisations develop IT strategies that reduce costs, create digital transformation and enhance business operations with fast response times and the specialist IT skills you require.

Outsourced IT Support Services
Outsourced IT Support Services

We're more than just an outsourced IT support services provider

We’ve developed our outsourced IT support services so that they properly reflect the needs of our clients. Each outsourced IT support package is built bespoke to the client. Whether you’re looking for an extension to your in-house IT team or a fully outsourced IT support package where we become your IT department, we’ll be there, when you need us, in good times and in bad. Plus, it’s not just about a break-fix IT support package, we’re able to support you with software outsourcing, cloud services, IT strategy, system integration, cyber security, and much more. All done, with an aim to provide you with an infrastructure suited to your business at a cost that suits you.

Last month's outsourced IT support services performance...

Net Promoter Score
999 %
of our customers rated our outsourced IT support services good or excellent
999 %
of our outsourced IT support services cases were completed within SLA

Expert outsourced IT Support Services that prepare your business for the future

Any outsourcing IT services company knows that businesses need to be prepared for an ever-changing world of IT. That’s why our outsourced IT support offers a wide range of services as standard. That way, we can ensure that your IT infrastructure is well managed through IT strategy, 24/7 monitoring, and evergreen cyber threat protection. We want you to get high-quality IT support at a cost-effective rate, so that you’re prepared, no matter what.

What's included with String Outsourced IT Support Services?

24/7 IT System Monitoring

We’ll continuously monitor your IT systems so that we can detect, prevent and manage arising issues with your infrastructure.

IT System Optimisation

Our IT specialists will ensure that you’re getting the very best out of your outsourced IT services and systems by continuously optimising your infrastructure to suit your business activity.

Endpoint Management

We’ll ensure that all of your devices, from desktops to laptops and mobiles, are all managed and protected from cyber threats, loss and theft.

Unlimited Telephone Support

Our service desk will be available to you whenever you need IT support or if there’s a problem, no matter how big or small.

Remote Technical Reviews

Our service desk carry out remote technical reviews to give you an overview of your current IT infrastructure and any changes or improvements.

Unlimited Remote IT Assistance

Our service desk will provide you with unlimited remote assistance, whether it’s IT access issues and new user creations, or major IT outages, we’ll be there whenever you need us.

On-Site Escalation

We have a specialist team of IT engineers who are able to visit you on-site should you require it.

Microsoft Windows Patch Management

We carry out windows updates for you in a controlled and tested manner, keeping your devices free from bugs and reducing any disruption to your working day.

String IT Support Access Portal

Get access to your own portal area where you can raise IT tickets and keep an eye on current IT support requests.

Proactive Backup Monitoring

We’ll keep your IT systems backed up so that should the worse happen, we can get you up and running in no time.

Why choose String for your Outsourced IT Support Services?

Years of Experience

We’ve been doing this for 24 years! Since 1997 we’ve been helping our clients across the UK move through the fast changing world of IT, supporting them to find the solutions they need for their business.

Our People

Here at String we’ve developed a large team of “Stringians” with varying IT specialisms all here to support you. From Technicians and Technologists to Strategists and Consultants, we’ve got the right people in place to get the job done.

Bespoke Service

It’s not a one size fits all approach here at String. We tailor everything to suit you. We learn all about your business because we care. This helps us to prepare an IT plan and strategy to suit your business needs.

Your Dedicated Team

Our clients get a specialist IT team dedicated to them. Think of us as an extension to your business. We make sure the right people are in place for your business needs.

Speak to our Sales team about IT Support Services

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We’re a Microsoft Gold Partner

We’ve been awarded the Microsoft Gold certification! Meaning we’re specialists in Microsoft services, from Azure and Microsoft 365 to Power Automate and more.