The last few weeks have been hectic, very hectic. Whilst expected, the Prime Minister’s announcement on the 23rd of March was the final kick that everyone needed to activate their home-working contingency measures.
From our side we’ve seen a 400% increase in calls to our Service Desk, and they have all been asking for the same thing: “What do we need to do to work from home?”
For some clients the answer was easy, “you’ve already got the solution – it’s Microsoft Teams”. For others, we’ve had to work with them to implement an interim solution to allow their businesses to continue to function.
It’s been a busy few weeks but, to be honest, we’re all proud to be in the position to be able to help our clients when they’re most in need. It’s also been a real boost to receive thanks and praise from many of you and below are a couple of very much appreciated examples of this gratitude.
“A massive thank you to everyone at String who has helped us to set up remote working. All the changes we have made in the past year have meant that we are able to continue with business as usual.
You must be swamped with requests from all businesses and we really appreciate all that you have set up for us and the continuing support.
The Team have been able to connect to the business documentation and meet on Teams to have a coffee together (virtually) and that will be so important over the coming weeks.
Live lunchtime quiz tomorrow!“
Kate Kerslake – CEO – National Examining Board for Dental Nurses
“Can I just say how grateful I am for your team assisting me the past couple of days, well all the time, but more so the past few days helping me get everyone set up and available to work from home I have inundated them with tickets and they are just little godsends during this stressful time!
So a huge thank you to all of you over there at String from a very stressed IT Support!“
Amy Hankinson – CPUK