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Professional Services

WHOLE PROJECT LIFE-CYCLE SERVICES

The term “all our assets wear shoes” could not better describe the pride we take in our consultants.  Highly qualified and experienced; they are responsible for delivery of our Cloud Journey Solutions, namely:

Solution Design

During the design phase, our consultants work with your team to translate the business outcomes expected of your solution into technical requirements.  Once all parties are completely clear on the these, our consultants will pass your solution to our Projects Team for delivery.

Project Management

Clear communication is at the heart of our Project Management approach.  Whilst we maintain our PRINCE2 certification; the majority of our clients prefer a modified PRINCE2 methodology that better reflect their budget and needs.  The Project Plan (where required and appropriate) is defined with you during a Project Definition Workshop; following which we strive to keep you informed at every step until completion.

Implementation

The implementation phase itself comprises four primary stages:

Build Stage – where we complete the initial build of your solution ready for testing.

Operational Acceptance Testing (OAT) – where we conduct thorough testing ahead of user migration and go-live

User Acceptance Testing (UAT) – ensures that the functional requirements of your solution meet the standards and criteria agreed during the initial solution scoping phase

Training – administrator and end-user training ensures that your are able to get the most out of your new environment from day 1

Migration

Our migration services are designed to ensure minimal disruption to your business during transition.  In many cases, for example migrating your email services to Office 365, your users wont even be aware of the transition.

Handover

Of key importance is the smooth transition from implementation to production support.  By ensuring that your IT environment is fully documented on our Service Desk management system prior to beginning your managed service; we ensure the best possible experience for your users.

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