Like all organisations, we continue to closely monitor developments regarding COVID-19. With current levels of concern, we have proactively taken steps to ensure the continuity of our support contracts and business operations should the situation worsen.
At String, the health, safety and experience of our employees and clients is our top priority. We wanted to reassure you that we are ready and prepared by providing an update on the actions we are taking in response to Covid-19.
In connection with guidance provided by global health authorities, we have strengthened our on-site cleanliness measures. These actions include, but are not limited to, the following efforts:
- Increased daytime cleaning scope and frequency to sanitise all high-frequency touch-points
- Ensuring enough stock levels of soap and soap dispensers and that our hand sanitiser dispensers remain filled
- Regular communications plan to keep all employees and clients updated on the measures in place.
Also, in connection with guidance provided by the global health authorities, String have instituted a “work from home” policy for all employees who travel back from known effected areas and for anyone who is not permanently based in our Preston office.
These restrictions are subject to change as we closely monitor developments worldwide.
Furthermore, we have taken steps to ensure that our operations and support obligations will continue; through the employment of similar “work from home”, teleworking and other approved social distancing and travel restriction protocols.
THE FOLLOWING PRECAUTIONARY ACTIONS HAVE TAKEN EFFECT AT THE CLOSE OF BUSINESS FROM 9TH MARCH 2020.
- All telecoms equipment that can be programmed to work away from our office have been updated so that employees can work in isolation at home should the need arise.
- All employees that can work away from the office have been issued with String equipment so as to not compromise our security obligations to our clients.
At this time, and in the spirit of avoiding panic, we have not yet implemented a work in isolation policy. This will be monitored on a daily basis and is subject to change.
THE FOLLOWING ACTIONS HAVE TAKEN EFFECT AT THE CLOSE OF BUSINESS FROM 13th MARCH 2020.
- All equipment that is required to work remotely (Telecoms & IT) has been stress tested to ensure full functionality. You should not have noticed however our entire support team worked in a test isolation environment from home today (13th March) in order to establish that we are able to deliver support services to you should the situation change.
- All employees are to follow updated government advice of staying at home for the required period of time if they feel unwell in any way.
- All employees are finishing each day as if it were their last day in the office in case they are not returning for a period of isolation. This ensures they have all the equipment necessary to fulfill their work requirements away from the office.
We are continuing to monitor the ongoing situation and again at this time, we are not yet implementing our work in isolation policy. As before, this will be monitored on a daily basis and is subject to change.
THE FOLLOWING UPDATE IS AS OF THE CLOSE OF BUSINESS ON 26th MARCH 2020.
The last few days have been hectic, very hectic. Whilst expected; the Prime Minister’s announcement on Monday evening was the final kick that everyone needed to activate their home-working contingency measures.
From our side we’ve seen a 400% increase in calls to our Service Desk, and they have all been asking for the same thing: “What do we need to do to work from home?”
For some clients the answer was easy, “you’ve already got the solution – it’s Microsoft Teams”. For others, we’ve had to work with them to implement an interim solution to allow their businesses to continue to function.
It’s been a busy few days but, to be honest, we’re all proud to be in the position to be able to help our clients when they’re most in need. It’s also been a real boost to receive thanks and praise from many of you; your messages have really helped to keep the Service Desk Team going through challenging times.
As far as our operations go, we are now working in full home working mode. As such, our office door might be closed, but our ‘virtual office’ is absolutely open for business.
The next week or so should see a return to normal levels of operation as you all find, implement and get used to your new ways of working. As this happens, our first priority will be to touch base with you all to ensure that your home working solution is fully secure and optimised We will also be sending out information to you on how we might better assist you over the coming weeks.
As we all get used to a new reality, I find myself wondering if we will ever go back to the old ways of working, or if the enforced adoption of cloud technologies will be a permanent change. Only time will tell I guess.
Please stay safe and please stay in touch.