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Client Satisfaction

Client Satisfaction

At String, we believe that Customer Satisfaction and the overall Customer Experience is the ‘be all and end all.’ We passionately believe that by delivering great solutions and great service, we make a positive difference to our client organisations every day.

Customer satisfactionBut don’t take our word for it.

We invite every client to respond to a short questionnaire when we close an incident to tell us how well we did, taking account of overall responsiveness and issue resolution.

In 2018 we scored 97%