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Support Engineers- 2nd/3rd Line

Job description

2nd Line Support Engineer
Preston – Permanent
Salary negotiable (DOE)
We are currently recruiting 2nd and 3rd Line engineers based from our Preston Office.

Role Description:

  • Providing strong server and desktop support
  • Maintaining agreed SLA’s, updating incident information as you work from diagnostics through to resolution
  • Keeping clients updated as to the progress of their incident
  • Assisting & mentoring colleagues in line with escalations procedures
  • Managing change requests in a structured way
  • Maintaining a high degree of customer service, professionalism and integrity
  • Assisting with project installations for new hardware and software
  • Producing and updating technical documentation
  • Working to deadlines and adapting quickly to a fast changing environment

The ideal candidate will have experience with Windows Operating systems along with knowledge of;

  • Network hardware administration of LANs and WANs including servers, switches, firewalls routers etc.
  • Windows Server 2008r2/2012r2 administration
  • Active Directory administration including Group Policy
  • Understanding of DNS records
  • SSL Certificates – renewals
  • Exchange Server 2010/2013 administration
  • Office 365 deployment and administration
  • Microsoft Azure administration
  • Terminal Services\Remote Desktop in 2008r2/2012r2
  • Email security
  • Remote Monitoring / Access experience
  • Antivirus support / installation
  • Virtualisation and administration with HyperV
  • NAS technologies
  • A working knowledge of Firewall, network topologies, infrastructure and VPN Technologies including SSL services (Dell Sonicwall preferred)
  • PowerShell scripting
  • CRM experience would be great- Salesforce/Dynamics/Sage/Sharepoint

Candidate Requirements:

  • 3+ years in a support desk environment
  • Previous experience in a 2nd Line/3rd Line Support Engineer role
  • Valid Microsoft or Manufacturer qualification desirable
  • Commutable distance of Preston

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